Terms of Service

These terms form a binding agreement between you and Velora Pets LLC, a Wyoming limited liability company, which ships from 126 Blue Ridge Lane, Ruston, LA 71270, United States. By browsing velorapets.com or placing an order, you accept them.

1. Who we are and what we sell

We are an online retailer of dog toys and everyday pet play products — including chew toys, puzzle toys, rope toys, fetch balls, plush toys, and treat-dispensing toys. Every listing shows a full description, photographs, materials, dimensions, and the price. We sell to consumers and to small businesses; we do not operate a marketplace and no third party sells through this site.

2. Prices and currency

• All prices are shown and charged in United States dollars (USD). The currency code appears alongside every price on product pages, in the basket, and at checkout.
• Prices exclude shipping, which is calculated and displayed before you enter payment details, and exclude any sales tax, which is calculated at checkout where applicable.
• We may change prices at any time, but never after your order is confirmed. If a price is displayed in obvious error, we will contact you before charging and you may cancel free of charge.

3. Placing an order

Adding items to your basket is not an order. Your order is an offer to buy; the contract forms when we send you an order confirmation email. If an item is unavailable after you order, we will notify you and refund that line in full.

We may decline or cancel an order where: the item is out of stock, the price was wrong, we cannot verify payment or the shipping address, we suspect fraud or card testing, or fulfilling the order would breach law or card-network rules.

4. Payment

We accept Visa, Mastercard, American Express, and Discover credit and debit cards, plus Apple Pay and Google Pay where your device supports them. Payments are processed by Stripe or Square, both certified Level 1 PCI-DSS service providers. We do not receive or store your full card number.

Your card is charged when your order is confirmed. Placing an order confirms you are authorised to use the payment method presented. We follow the operating rules of Visa, Mastercard, American Express, and Discover, and comply with PCI DSS requirements through our processors.

5. Promotions, discounts, and coupons

• Unless the offer states otherwise, one coupon applies per order, and coupons cannot be combined with each other.
• Every promotion states its expiry date and any minimum spend at the point it is offered. Where no expiry is stated, the offer runs for 30 days.
• Free shipping applies to orders over $75.00 USD (merchandise subtotal, before tax) shipping within the continental United States.
• Discounts have no cash value and are not refundable as cash. If you return part of an order that met a promotional threshold, the discount is recalculated against the retained items.
• We do not currently offer subscriptions, recurring billing, free trials, or memberships. Should we introduce any, the renewal price, billing frequency, and cancellation route will be disclosed before you subscribe.

6. Cancellation

You may cancel any order at no cost before it enters fulfillment — in practice, within roughly two hours of ordering on a business day. Email VeloraPetsLLC@outlook.com with your order number and we will confirm the cancellation and refund in full. Once a parcel has been handed to the carrier, treat it as a return under our Refund & Returns Policy.

7. Delivery and risk

Delivery times, carriers, and costs are set out in our Shipping & Fulfillment Policy. Risk of loss passes to you on delivery to the address you supply. Title passes when we receive payment in full.

8. Restrictions

• Geography: we ship only within the United States, including Alaska, Hawaii, and Puerto Rico. We do not ship internationally and do not export.
• Age: you must be at least 18 years old, or the age of majority in your state, to place an order. Our services are not directed to individuals under 13.
• Product scope: we sell dog toys and everyday pet play products only. We do not sell pet food, medicines, supplements, veterinary products, or any regulated pet health products — nor firearms, weapons, adult products, counterfeit goods, or anything else on the Stripe or Square restricted-business lists.
• Toys are for supervised play: no toy is indestructible. Choose a size suited to your dog, supervise play, inspect toys regularly, and remove any toy that becomes damaged or small enough to swallow. Toys are not a substitute for supervision.

9. Product information

We describe products as accurately as we can, including materials, dimensions, and sizing. Photographs are representative; colours vary between screens and between production runs. If a product materially differs from its description, it is covered by our refund policy.

10. Intellectual property

The Velora Pets name, mark, site design, photography, and copy belong to Velora Pets LLC. You may not reproduce them commercially without written permission. All third-party marks shown — including the Visa, Mastercard, American Express, Discover, Stripe, and Square marks — belong to their respective owners and appear here solely to identify accepted payment methods.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss.

12. Disputes

Please contact us first — almost everything is resolved by email within a day. If we cannot resolve it, these terms are governed by the laws of the State of Wyoming, where Velora Pets LLC is organized. Nothing here removes any statutory consumer right you have where you live, nor your right to dispute a charge with your card issuer.

13. Changes

We may revise these terms. The version in force for your order is the version published when you placed it; we archive prior versions and will supply one on request.

14. Contact

Velora Pets LLC
126 Blue Ridge Lane, Ruston, LA 71270, United States
VeloraPetsLLC@outlook.com · +1 (386) 353-1425
Support — Mon–Fri, 09:00–17:00 CT