Shipping & Fulfillment
When your order leaves us, who carries it, what it costs, and what happens when something goes wrong.
Effective & last revised: 2 February 2026 · Velora Pets LLC, Ruston, Louisiana, USA
This policy is published before checkout so you know the delivery terms before paying. All shipping charges are quoted in U.S. dollars and shown on the checkout page before you enter payment details.
1. Processing time
Orders placed before 1:00 p.m. Central Time on a business day are packed the same day. Orders placed later, at a weekend, or on a U.S. federal holiday are packed the next business day. You receive a dispatch email with tracking the moment the carrier scans your parcel.
2. Destinations, times, and cost
| Destination / service | Estimated transit | Cost |
|---|---|---|
| Continental U.S. — Standard ground | 3–6 business days | $7.99 USD · free over $75.00 USD |
| Continental U.S. — Expedited | 2–3 business days | $18.50 USD |
| Alaska & Hawaii | 5–9 business days | $21.00 USD |
| Puerto Rico & U.S. territories | 7–12 business days | $24.00 USD |
| Local pickup — Ruston, LA | Same day, by appointment | No charge |
Transit times are carrier estimates counted in business days from dispatch, not from order. They exclude the processing time in section 1.
3. Carriers
We ship with USPS, UPS, and FedEx, selecting per parcel by weight and destination. Most toys ship USPS; larger or multi-item orders may travel by UPS or FedEx Ground. You cannot currently choose the carrier; if you need a specific one, email us before ordering and we will arrange it.
4. Where we do not ship
We ship only within the United States. We do not ship internationally, we do not export, and we cannot deliver to freight forwarders. We do ship to APO/FPO/DPO addresses by USPS; allow additional transit time.
5. Local pickup
If you are near Ruston, Louisiana, you may collect your order from us at no charge. Select local pickup at checkout, and we will email you when it is ready with a pickup window. Bring your order confirmation and photo ID.
6. Address accuracy
We ship to the address exactly as entered. Please check it before paying — once a parcel is in the carrier network we usually cannot redirect it. If a parcel is returned to us as undeliverable because of an address error, we refund the merchandise and deduct the actual outbound shipping cost.
7. Lost, late, or damaged parcels
- Damaged in transit: photograph the box and contents and email us within 7 days. We replace or refund in full, and we handle the carrier claim.
- Tracking shows delivered but nothing arrived: check with neighbours and your building office first, then contact us within 7 days. We open a carrier trace; if the parcel cannot be located we reship or refund in full.
- Running late: if a domestic parcel is more than 10 business days past its estimate, contact us and we will trace it.
8. Taxes
Sales tax is calculated at checkout where we have a collection obligation, and shown as a separate line before payment. There are no customs duties, because we do not ship across borders.
9. Packaging
We pack in recycled corrugate with paper void fill. We do not use polystyrene.
10. Contact
Shipping desk — VeloraPetsLLC@outlook.com · +1 (386) 353-1425
Support — Mon–Fri, 09:00–17:00 CT
Dispatch origin: 126 Blue Ridge Lane, Ruston, LA 71270